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Frequently Asked Questions

If there's anything left unanswered, please feel free to contact us with any other questions you have.

  • How do I know if I can benefit from therapy?
    If you are interested in and open to learning more about yourself, your thoughts, behaviour, and coping patterns, and wanting a safe space to do so in, you may benefit from therapy!
  • What can I expect us to work on together?
    You are in the driver’s seat when it comes to what we focus on in our time together. You will never be made to talk about anything you are not ready to talk about. We will be working on the concerns that initially brought you to seek support, and it’s important to know that oftentimes, there are other, deeper issues that underlie those concerns. It might feel uncomfortable and unfamiliar, and this is where change and growth can occur!
  • Is everything confidential?
    Absolutely. We are bound by our respective professional regulatory colleges to hold all information confidential, unless we are concerned about your safety or someone else’s or we learn of any abuse or neglect occurring to a child or otherwise vulnerable individual. We go over the specifics around confidentiality with you in your first session.
  • Are your services covered by benefits?
    This depends but generally, yes! Most insurance companies cover services provided by registered social workers and occupational therapists but it’s always a good idea to double check with your plan!
  • How many sessions will I need?
    This varies, and really depends on what your hopes are. Once again, you are in control of this. You and your therapist will discuss this together in your first session.
  • What is your cancellation policy?
    We require 48 hours notice for cancellations. This policy protects us while also holding you accountable to the very important work you are doing! Of course, there are exceptional circumstances that we do take into consideration.
  • How far in advance do I need to book?
    This depends. It’s better to book in advance and cancel if need be, rather than leaving it until the last minute and perhaps, not being able to get an appointment for a few weeks.
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